With our Love-It-or-Leave-It Guarantee, you can return an item for FREE if you're not completely satisfied. Please note that this guarantee only applies to products purchased on kiehls.com. Sale items are not eligible for return. At present, kiehls.com only ships within the United States.
Please note that although we have tried to represent our shades as accurately as possible, the actual colors you see will depend on your monitor.
kiehls.com now offers free returns, making our Love-It-or-Leave-It Guarantee even sweeter for you!
UNDER 45 DAYS
If you’re not happy with an item you purchased, you have up to 45 days (from the shipment date) to return it. Sale items are not eligible for return. All returns are credited in the original form of payment.
OVER 45 DAYS
Returns received within 46 to 90 days after the shipment date will be refunded in the form of an Kiehls E-Gift Card, which can be used anytime at kiehls.com.
OVER 90 DAYS
Returns received more than 90 days after the shipment date will not be processed.
GIFT WITH PURCHASE RETURNS
If you received a FREE product or FREE gift with your purchase, it must be included with your in order to be refunded in the original form of payment. Kiehls store credit will be issued on a return not accompanied by the FREE product or FREE gift.
Please call Customer Service toll-free at 02-106-8208, Monday through Friday, 7:00 AM to 5:00 PM Pacific Time, excluding holidays to schedule a replacement.
FREE RETURN PROCESS
To return merchandise to kiehls.com, please follow these easy steps:
Please fill out the Return Merchandise section on the back of the invoice (enclosed in your original
order) and place it inside the return package.
Affix the return label provided on your packing slip to the outside of the return package.
If the label is not available, please contact Customer Service toll free at 02-106-8208, Monday through Friday, 7:00 AM to 5:00 PM Pacific Time, excluding holidays, or click here to contact us.
Make a copy of the completed invoice and UPS tracking number for your records.
Your return shipping via UPS will take 3 to 5 business days to arrive at our facility. Upon receipt, it will be processed within 1 to 2 business days. Depending on your financial institution, it can take 5 to 7 business days to post to your account.
Please note: Only products purchased on kiehls.com may be returned for a refund.
ITEMS PURCHASED AT RETAIL
We are sorry, but we cannot accept merchandise purchased at a retail location. At Kiehls we respect our partnerships with our trusted retailers and aim to create policies that are beneficial to the customer, the retailer and Kiehls. Due to this, all items purchased through our retail partners must be returned to the retailer from which the product was purchased in accordance with their return policies.
If you have questions, please contact Customer Service toll-free at 02-106-8208 , Monday through Friday, 7:00 AM to 5:00 PM Pacific Time, excluding holidays, or click here to contact us.
At this time kiehls.com does not offer exchanges, except in the case of damaged or defective products.