FAQs

How do I order?

Ordering at Kiehl’s.com is very easy. The steps can be found here.

How do I register a new account?

Click here to see instructions

Is there any registration fee for Kiehl’s?

Registration at Kiehl’s is completely free and easy! Any form of charge will only come from purchasing of Kiehl’s products.

I need personal assistance with my order. Who can I contact?

Our Customer Service team will be happy to assist you. Please e-mail us at service@kiehls.co.th or call us at 02-106-8208.

Do you take orders over the phone?

Yes. We do take orders over phone. The payment mode possible for these orders is Cash-on-Delivery only.


Payments

Is my credit card information safe at Kiehl’s?

The company will not store any credit card information on our servers. At Kiehl’s, we use systems set in place by banks that have the security protocols set in place to handle safe credit card transactions.

My credit card details are not being accepted. What's wrong?

Please check with your bank or financial institution to rule out errors on their behalf. If problems continue to persist, please contact Customer Service who will notify the IT department of technical difficulties.

My computer froze while processing payment. How will I know that my payment went through successfully?

All successful transactions will receive a confirmation email that contains an order tracking number. If you have not received confirmation via email, please try placing your order again. Alternatively, please contact our Customer Service team to confirm the placement of your order.

How many payment methods does Kiehl’s have?

Credit card or Debit card at checkout

Cash on delivery (pay when we deliver the product)

Are your prices in Thai Baht (THB)?

All pricing is in Thai Baht.

Does your prices include taxes?

All prices are inclusive of taxes.


Display of the website on different browsers

- Some parts of the website may not display correctly when using this website on mobile.

- Clear browser cache. There are different ways to clear cache on each browser, please ensure that you clear cache correctly on browser that you use.


 What is a Promotion Code?

Coupon code is a set of code to redeem various special promotions from Kiehl’s including free shipping, discount, or special gift.

 How can I get a Promotion Code?

You can subscribe to our newsletter to receive news on special privileges via e-mail.

*Please note that you may apply 1 coupon code/ transaction only.


What is a lifespan of most skin care products?

Generally, a sealed product has a lifespan of 3 years in normal room temperature (without exposure to heat, cold and light). This is a result of Stability test performed in a lab. This test is carried out with manufacturing samples that were random from both finished goods and bulk with the following steps.

- Accelerated Laboratories Studies is carried out by acceleration of oxidation to find out chemical and physical reaction of the product. In the accelerated environment, samples are collected from accelerated environment in order to find out the factors that predict the lifespan of a product. In practice, the test is carried out in one temperature environment at 45°C, 75% humidity and samples are collected at 0, 1, 2, 3 and 4 months. If the quality of the product meets the standard on the 4th month, it is possible to temporarily determine the lifespan. Laboratory test in 3 or 4 varied temperatures is also acceptable for collecting samples for chemical and physical test, most results yielded 3 year or more of lifespan therefore the credible lifespan is 3 years.

- Long Term Studies is a test that is designed to reassure the quality of products during shelf life. The samples are collected in the environment as identified on the label at 3, 6, 9, 12, 18 and 24 months and yearly for 3 years.

There are factors of humidity and contamination after opening the products, therefore microscopic tests are required at different conditions depending on type and quantity of preservatives. Generally preservatives in skin care preserve the products for no longer than 1 year after opening.