Cancellation and Returns

How do I return my purchase?

If you wish to return an item, please contact our customer care and request a return of the product(s) via phone 02-106-8208 or email service@kiehls.co.th. If the conditions of the returned product aligned within our return policy, please fill in the Returns Slip you received with your shipment, enclose the invoice in the package then send it back to us in its original packaging. Please send the product back to Kiehl’s.co.th at any Thailand Post location nearby your premise under domestic registered mail service.

Our address is:
Acommerce Co.,Ltd
8/2 Rama3 Rd, Soi 53,
Bang Phong Pang, Yarn-Nava,
Bangkok 10120

Kiehl’s.co.th will absorb the incurred shipping costs in this registered returns back to you on the refund process. We ask that you keep the receipt/slip of this shipping cost issued by the post office as an evidence. And please send your receipt/slip back to Customer Care by submitting a photo file to the email service@kiehls.co.th

NOTE: Return shipments are not eligible for scheduled pick-ups by Kiehl’s.

Please contact us with any questions or concerns at 02-106-8222 or send an e-mail to service@kiehls.co.th

How long would it take for my return to be processed?

Once we receive the item(s), we will process your request within 14 business days.

When do I receive my refund?

Once we receive your item(s) and have checked that it is in a sellable condition, a refund will be initiated immediately. Kiehl’s will refund your money through Bank Transfer. Please allow about 7 business days to receive your money back from the time we receive your return.

What are the shipping charges if I return my purchased items?

The shipping costs will vary according to your location and method of postage you choose. Please make sure to ship back to us by Thailand post by registered mail and we will fully refund for shipping fee after receive the delivery receipt.

What if my item is faulty?

Our Quality Control department tries to ensure that all products are of a high quality when they leave the warehouse. In the rare circumstance that your item has a defect, you may send it back to us with a completed Returns Slip attached within 30 days upon receiving the item(s),a new item will be sent to you.